VFS Visa Processing South Africa Pty. Ltd (hereinafter referred to as "VFS") is an outsource partner of the Embassy of Denmark in South Africa. In this capacity, VFS receives supporting documents and applicable fees for visa processing; from visa applicants applying for a visa to enter Denmark. After visa applications are assessed by the Embassy of Denmark in Pretoria, South Africa, VFS facilitates the return of supporting documents to visa applicants, except where the Embassy of Denmark decides to return supporting documents directly to an applicant.

	VFS does hereby declare that it has no role in the assessment of a visa application, which is the sole prerogative of the Embassy of Denmark. VFS will not be liable or responsible for any delay in the processing or rejection of any visa applications, once the documents have been delivered to the Embassy of Denmark.
	VFS takes every precaution in handling passports and documents submitted by applicants. The handling of passports and documents are also subject to unforeseen events and circumstances outside VFS' control and cannot be attributable to any act or failure to take preventive action by VFS. Such events and circumstances will not include any industrial action occurring within VFS or any of its sub-contractors.
	VFS offers a courier return service, for returning processed applications to visa applicants upon request and for a prescribed fee. Visa applicants who choose to use the service agree and accept that the courier acceptance and delivery service (in which documents are returned to the applicants by VFS) is operated by a third-party and is not within the control of VFS. VFS does not control or operate any courier company and disclaims all liability towards any loss or damage caused to the applicant in the event that the applicant's documents are delayed, misplaced, lost or damaged by the courier company: or if such delay, misplacement, loss or damage arises from negligence, accident or any other cause.
	It is further clarified that in no event shall VFS or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages due to such delay, misplacement, loss or damage of the documents, including the applicant's passport. Without prejudice to the aforesaid, VFS's and its representatives sole and exclusive liability in case of all or any loss or damage in transit of a passport only is limited to the reimbursement of the amount of fees charged by the Department of Foreign Affairs, Republic of South Africa: for the replacement of a lost or damaged passport through normal application procedures.
	Such reimbursement of the fee amount will be made by VFS to the applicant only on the presentation by the applicant of the payment receipt issued by the Department of Foreign Affairs, Republic of South Africa. The applicant agrees that the foregoing limitation of liability is an agreed allocation of risk between the parties and this limitation of liability is and shall be an integral part of this disclaimer.
	VFS will not be responsible or liable for any consequential loss or damage that may be caused to the applicant due to loss of passport and related documents. It is understood that when the applicant or representative of the applicant submits the passport and related documents along with the applicable visa fees; the applicant has understood the terms and conditions and details as mentioned herein. The fees once paid by the applicant are not refundable under any circumstances.
	No employee of VFS has any right or authority to change, amend or amplify the contents mentioned herein.
	Dispute of any nature, the jurisdiction will be in Johannesburg, South Africa.

Data Protection notice

	Collection of data The privacy and protection of personal data is very important to VFS Visa processing SA Pty Ltd, including all its other brands and affiliates (hereinafter 'VFS'). VFS complies with any mandatory data protection legislation when collecting and processing personal data. Your information is held by us in the computer server(s) located in UK, London and India, Mumbai. It will also be accessed and held by our affiliates currently based in India. Any transfers of your personal data to foreign locations are made in accordance with the Data Protection Act.
	Disclosure to third parties In accordance with all mandatory data protection legislation your data may be disclosed to third parties processing data on behalf of VFS. In this context your data may also be transferred abroad. Your data may be disclosed within VFS to other than the collecting entity. Data may be used by these other VFS entities to the same extent as the collecting VFS entity is entitled to use it. Your data is treated as confidential and will not be disclosed to third parties, save for the purpose of VFS fulfilling its contractual obligations vis-à-vis you, or if required under mandatory law, particularly if requested by the competent authorities or for the purpose of enforcing VFS' rights.
	Use of data Collected data will be processed in good faith. We do not intend to use your information for any other purpose, except that if you have given consent, we may use your information for the purposes of sending you related marketing information (such as airline advertisements), which is normally included by us when we return your passport to you or sent to you by email if you have given us an email address for that purpose. You can always refuse to receive such offers and information for which you may please contact us by email at info@ info.dkza@vfshelpline.com or call our helpdesk at +27 (0) +27 (0) 82 234 4447.

Security Terms and Conditions

VFS reserves the right to request any person who, in the sole opinion of VFS, does not conduct himself or herself in a proper and/or reasonable manner to leave the premises of VFS immediately. The following conduct will be declared unsatisfactory to VFS which includes but is not limited to: refusing to adhere to any reasonable instructions by VFS, refusing to allow a security guard to conduct a body search in compliance with any law, if requested to do so, using abusive or foul language, and/or refusing to adhere to any notices put up by VFS.

No weapons policy:

	It is the aim of VFS to create a safe environment at their premises for their employees, clients and any person who is lawfully entitled to enter our premises;
	No person, including any person who owns a lawful licence, may be permitted to enter the premises of VFS who knowingly possesses, has under the person's control, or conveys a firearm or other dangerous weapon howsoever arising;
	Carrying a firearm onto the premises of VFS shall be in violation of our policy and shall be considered to be an act of criminal trespass and will be grounds for immediate removal by VFS and may furthermore result in prosecution;
	This policy applies to all of VFS's directors, their employees, contractors and temporary employees, clients and any other person that enters into the premises of VFS, regardless of whether they are licensed to carry a firearm. The only exceptions to this policy visiting VFS premises on official duty and not as applicants or prospective applicants.
	VFS reserves the right to conduct a search on any person, vehicle or object that enters the premises of VFS;
	This policy shall not be construed as to create any duty or obligation on the part of VFS to take any actions beyond those required by VFS in accordance with their rights in law;
	Failure to abide by the terms and conditions of this weapons policy may result in a person being requested to leave the premises of VFS immediately or any other rights that VFS shall be entitled to in law.