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Disclaimer and Privacy Policy
Disclaimer
Privacy Policy

Disclaimer

The contents of this site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any information including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.

VFS Global and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any Act or omission arising from using the site contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.

Certain links on the Site may lead to resources located on servers maintained by third parties over which VFS Global has no control or any connection since these sites are external to VFS Global. You agree and understand that by visiting such sites you are beyond the VFS Global website. VFS Global therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the informatiosn or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on such external  sites.

Terms and Conditions

Introduction

Welcome to the website of VFS Global Services Pvt. Limited (here in after for the sake of brevity referred to as VFS Global). Visa applicants and users are urged to read the Disclaimer Policy, User Terms and Conditions and the Privacy Policy. The use of this website and services provided by VFS Global are subject to the acceptance of the same by the visa applicant/user. VFS Global provides logistic and visa process facilitation services to visa applicants/users applying for Schengen_visa and is responsible only for the following:
 

Receiving from visa applicants completed visa application form, supporting documentation (collectively, the "Documents") and the applicable fees, and returning the passports upon receipt to visa applicants across the counter in person or by courier to an address provided by the visa applicant on the visa form or to such identified point of delivery as determined by VFS Global.

  Submitting of the Documents to the Embassy of Denmark in Accra, Ghana, on behalf of the visa applicants.
 
Visa applicants are urged not to approach or use services of unauthorized persons, entities and touts. Visa applicants are also advised against divulging any information relating to payment receipts, passport particulars and related details to any third persons. Visa applicants alone shall be responsible for any resultant consequences and may also become liable for appropriate prosecutions and liabilities.

User Terms and Conditions

Notwithstanding anything to the contrary, the Embassy/Consulate reserves the right to ask for further documents, information and material to assess the applications and in its own discretion decide on the basis of such information, material and documents submitted or furnished.

The grant or refusal of a visa is the sole discretion of the Embassy/Consulate. VFS Global is neither involved in the process nor is it liable for any decision nor is it responsible in any manner whatsoever for any delay in processing or granting or rejecting the visa as this is the sole prerogative of the Embassy/Consulate

While VFS Global takes every reasonable care and precaution in handling and delivering the Documents of visa applicants, VFS Global shall not be responsible for any loss or damage to the documents including passport/s (“Documents”), for any reason whatsoever or in any manner howsoever (save where it is proven in a competent court of law that the loss or the damage was due to the willful, intentional or reckless act of VFS Global or any of its staff acting in the course of their employment). Further, VFS Global shall not be responsible in any manner whatsoever to any visa applicant/s for any Documents lost in transit by accident, theft, natural calamities (acts of God) or any other reason outside the control of, or not arising out of any willful act or default by VFS Global. VFS Global does not warrant or guarantee the delivery of the Documents, material or information as a visa applicant may require, but will extend and provide services to the extent and to the points as notified and communicated to a visa applicant.

The access and/or use of the Denmark-Ghana website (www.vfsglobal-denmark.com/ghana) name of the website) is at the discretion of VFS Global and use by anyone may be restricted or terminated by VFS Global at anytime.

VFS Global may engage third party entities such as courier companies for the movement of Documents between the visa applicants and the Embassy/Consulate. The visa applicant agrees and accepts that the courier acceptance and delivery service through which the documents are received or returned to users by VFS Global is operated by a third-party. VFS Global does not control or operate such courier companies or their services, neither does it control nor operate any facility/ service provided by such courier companies

VFS Global expressly disclaims any and all liability for any delay, loss or damage caused to the visa applicant/user in the event that such visa applicant/user’s Documents are delayed/misplaced/lost/damaged by the courier company, whether such delay/misplacement/loss/damage results from negligence, accident or any other cause whatsoever. In no event shall VFS Global and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/misplacement/loss/damage of the Documents, including but not limited to the visa applicant’s passport. It is understood that courier services are arranged only on the request of visa applicant/s and VFS assumes no obligation for the same. Applicants remedy, if any will be only against the courier company and the visa applicant/s consents to the same. Without prejudice to the aforesaid, the total liability of VFS Global, if in an event any Documents are lost or damaged in transit, is limited/restricted to the reimbursement of the amount of the actual fees charged by the respective department or such competent authority , for the replacement of a lost/damaged passport through the normal passport application procedure. Such reimbursement of the fee amount will be made by VFS Global to a visa applicant only on the presentation by the visa applicant of a valid proof of payment..

By using the services available from the domain and sub-domains of the Site, the visa applicant /user agrees to the following terms and conditions, including those available by hyperlink (the "Agreement" or "User Agreement") with VFS Global and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients. If you reside outside India, you are contracting with VFS Global Services Pvt. Ltd., its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients and agree to be bound by the terms and conditions herein. If you have any questions, please contact our helpline at  00233 302 769 018 and 00233 302 768 417  between 08:30-16:00 hours Monday-Friday.

Before you proceed to use the services provided by VFS Global and its affiliates, joint venture partners, agencies, subsidiaries, and clients, you must read and accept all terms and conditions in, and linked to, the User Agreement, Disclaimer Policy and the Privacy Policy to be able to proceed further to utilize the services provided by VFS Global Services Pvt. Ltd. VFS Global strongly recommends that, as you read the User Agreement, you also access and read the linked information

Do not use the Site if you cannot or are barred from entering into legally binding contracts or you are under the age of 18 or are temporarily or indefinitely suspended or prohibited from or accessing or using this or the linked sites as may be applicable;

By accepting the User Agreement, you agree that your use of VFS Global website and websites related and linked to VFS Global Website will be governed by the user agreement/s, Disclaimer and privacy policies posted on that website/s with such changes and modifications as may be made from time to time.

PROHIBITION AGAINST UNLAWFUL USE

While accessing or using www.vfsglobal-denmark.com/ghana (the "Site"), the user will not:
 
Post any content or items in an inappropriate category or areas on the Site nor post any material in whatsoever form, on the Site for any purpose other than the normal purpose for which the Site is intended;
Violate any laws, third party rights, or policies of VFS Global . The user shall not hide or spoof his/her IP address or intentionally or bounce his/her communications through any intermediate computers. The user shall also not alter the logs upon gaining access;
Interfere with the technological operations of the Site or attempt or manipulate the content or material on Site or of any other user or users;
Post false, inaccurate, misleading, defamatory, or libelous content including personal information;
Use any robot, spider, search engine, scraper or other means whether manual, automated, mechanical, electrical or electronics either existing or that may be invented or discovered to access the Site and/or to do any of the acts mentioned above for any purpose other than the normal purpose for which the Site is intended;
 
Additionally, user agrees not to:
 

Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on VFS Global ’s infrastructure;

Interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or
Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
Do or take any action that may undermine the feedback or ratings systems, such as displaying, importing or exporting feedback information of the Site or for using it for purposes unrelated to VFS Global ;
Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the Site or its user features;
Send, post, plant or distribute viruses or any other technologies that may harm VFS Global , or the interests or property of users;
Copy, modify, or distribute content from the Site and/or VFS Global 's copyrights and trademarks or other intellectual property;
Harvest or otherwise collect information about other users, their details, or any information relating to any other user’s passport details, email addresses, etc.
 
In case of any unlawful, illegal or prohibited use, the user shall be liable for action under Indian and Ghanaian laws as amended from time to time.

LIMITATION OF USE
 
Without limiting other remedies, VFS Global may at its sole discretion or at the advise or under the directions of its clients limit, suspend, terminate temporarily or permanently, disable or prevent a visa applicant/user from accessing/making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep user/s off the Site if VFS Global thinks that the user is or is attempting to resort to abnormal usage or abuse, creating problems, potential or otherwise or possible legal liabilities, or is not acting consistently with the normal usage.
 
CONTENT LICENSE
 
When the visa applicant/ user provides VFS Global content which shall include personal information of user and audio signals / video images of the visa applicant/user captured at the VFS Visa Application Centre (User Information) and/or stored in CD/DVD and made available to the Embassy/High Commission when required, the visa applicant/user hereby gives consent to VFS Global for using the all such Information and/or storing such User Information and making available to the Embassy/High Commission when required and grants VFS Global a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and sub licensable right to exercise the copyright, publicity, and database rights the user has in the User Information, in any media known now or in the future. Visa applicant gives full consent VFS to capture audio signals / video images at the Visa Application Centre, transmit and stream the same on real time or quasi real time basis, store and/or make available recordings of such audio signals/video images on CD/DVD format or any other medium to any place whether in India or otherwise in any mode for purposes relating to the visa facilitation process. VFS has taken necessary steps to implement and maintain security practices and procedures to protect User Information from unauthorized access, damage, use, modification, disclosure or impairment. VFS has in place suitable protection mechanism and guidelines for usage, retention and protection of User Information against unauthorized access,  disclosure or abuse.

DISCLAIMER OF WARRANTY
 
While VFS Global makes and strives to provide secure and continuous connectivity and internet access, VFS Global, the Embassy/Consulate and/or its clients shall not be responsible or liable to a visa applicant/user for any loss or consequential damage, including among other things, any loss of dates obtained, time, data or information furnished or entered on the website or the application forms, etc which may, among other things, have occurred as a result of any events or acts leading to interruptions in internet connectivity, transmission of signals, server breakdown, systems crashing, hacking, servicing and any other events or acts. Visa applicant/user agrees not to hold VFS Global responsible for other users' actions or inactions, including acts or things as a result of which there may be loss of connectivity, loss of dates and/or loss of data furnished.

Further, while secure and continuous access to the service is sought to be provided, VFS Global does not guarantee continuous or secure access to its services and operation of the Site, as the same may be interfered by numerous factors outside the control of VFS Global. Accordingly, to the extent legally permitted, VFS Global excludes all implied warranties, terms and conditions. VFS Global is not liable for any loss of money, time, goodwill, or reputation, or any direct, special, indirect, or consequential loss or damages arising out of the visa applicant/user’s use of its website.

INDEMNITY
 
The visa applicant/user agrees to indemnify and hold VFS Global, its officers, directors, agents, subsidiaries, joint venture partners and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of the breach of this Agreement, or violation by the user of any law of any country or the rights of a third party

NOTICES
 
Except as explicitly stated otherwise, legal notices shall be served on VFS Global’s authorized agent at: Kamalacharan Building, Plot No. 179/180, Jawahar Nagar, Goregaon(W) Mumbai 400 062, Maharashtra, India and to the visa applicant/user at: the email address and/or address provided to VFS Global during the online registration process. Notice is deemed given 24 hours after an email is sent. VFS Global may issue legal notice by email or to the address provided during the online registration process.
 
LAW AND FORUM FOR DISPUTES
 
This Agreement shall be governed in all respects by the laws of the State of Maharashtra, India as they apply to agreements entered into and to be performed entirely within Maharashtra between its residents, without regard to conflicts of law provisions. The user agrees that any claim or dispute he/she may have against VFS Global including but not limited to those that may arise from the use of this website or services provided by VFS Global must be resolved by a court of competent jurisdiction located in Mumbai, Maharashtra, India to the exclusion of all other courts. VFS Global, is located at Kamalacharan Building, Plot No. 179/180, Jawahar Nagar, Goregaon(W) Mumbai 400 062,, Maharashtra, India. If the user resides outside Mumbai, India and accesses the Site, the services are offered by VFS Global subject to the user’s acceptance of the jurisdictional terms and conditions. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall be enforced. In its sole discretion, VFS Global may assign this Agreement. Headings are for reference purposes only and do not limit the scope or extent of such section. VFS Global’s failure to act with respect to a breach by a user or users or others does not waive its rights to act with respect to any breach, subsequent or similar breaches. VFS Global reserves the right to take action as it may decide, or advised and or as directed by its clients. VFS Global may at any time amend this Agreement/part thereof by posting the amended terms and conditions on the Site. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the website and using the services. This Agreement sets forth the entire understanding and agreement between the user with VFS Global with respect to the subject matter here of.
 
PRIVACY POLICY
 
Scope: The Privacy Policy of VFS Global Services Pvt. Limited (here in after referred to as VFS Global) describes how the information furnished by you as a visa applicant and user (hereinafter referred to as “User”) is collected, used, stored, transferred and made available to VFS Global’s contracting parties, affiliates, governments, law enforcement agencies, authorities and other agencies. By accepting the Privacy Policy and user agreement, User expressly consents to our Privacy Policy.
Information Collection: All information, posted, furnished and submitted by a user or users while scheduling an interview appointment online is converted into such formats as may be required and communicated to the Embassy of Denmark, Accra. The information so collected may be stored, transferred and shared by VFS Global, or any of its affiliated agencies, partners and any law enforcement agencies as would be required under law and mentioned herein. VFS Global may collect all information furnished by User, and identifiable by the passport number, portal, server, I.P address etc., which is traceable in relation to the VFS Global site or in relation thereto, such as IP address, E-mail address, contact detail information and other information like transactional information of User’s online usage, IP address, log-on information and standard web log information etc. User gives consent to VFS to capture audio signals / video images at the Visa Application Centre, record such captured audio signals/video images on CD/DVD or other formats or any other medium to any place whether in India or otherwise only for purposes relating to the visa facilitation process
Purpose of Collection: The predominant purpose in collecting, storing, transferring or sharing the information is to:
 
Provide complete and accurate information on a User, visa applicants and applications to the Embassy / Consulate.
Prevent misuse, abuse, mischievous intent, prohibited or illegal use and hacking by User through any means and to address any security issues.
Customize measure and improve our services and site content and layout.
To transmit, stream and store audio signals / video images on real time or quasi real time basis to any place within India or otherwise in any mode including storage in the form of CD/DVD for purposes of providing visa facilitation services Visas and generally to provide and communicate any of the above to our contracting party, affiliate/s, principal, governments, law enforcement agencies, authorities and other agencies to respond to legal requirements, protect any one’s right, property, safety or, allegation of fraud, misuse, abuse, mischievous intent or investigations.

Cookies: VFS Global uses "cookies" (small files placed on User’s hard drive) on certain pages of the Site to help analyze VFS Global’s web page flow, customize our services, measure promotional effectiveness, and promote trust and safety.

A few important things User should know about cookies are that:

 
VFS Global offers certain features that are only available through the use of cookies.

VFS Global uses cookies to help identify User and maintain their signed-in status.
Most cookies are "session cookies," meaning that they are automatically deleted from User’s hard drive at the end of a session.
User is always free to decline VFS Global ’s cookies if their browser permits, although doing so may interfere with User’s use of the site.
User may encounter cookies from any links or third parties on certain pages of the site that VFS Global does not control. For example, if User views a VFS Global page created by another user, there may be a "cookie" placed by that VFS Global page. VFS Global and its contracting parties, principals, affiliate/s, among others, do not tolerate spam. A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS Global’s website or the contents therein. To report any issues related to spam or spoof emails to VFS Global , please address emails to  info.dk.gh@vfshelpline.com User may not use VFS Global ’s communication tools or webpage to send spam or otherwise send content that would violate our user agreement. VFS Global filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent. VFS Global does not permanently store email messages sent to or by it through various formats. VFS Global does not rent or sell any email addresses to third parties.
User Account Information, Password & Personal Information: User’s passport, fee receipt number, date of birth and name are key to User’s account. User is advised to exercise caution in disclosing User’s information and not to disclose the same to anyone. If User shares his/her password or personal information with others, User will be solely responsible for all actions taken in the name of User’s account. If User loses control of the same, User may lose substantial control over User’s personal information and may be subject to legally binding actions for actions taken on through their account or on User’s behalf. Therefore, if User’s password or personal information has been compromised for any reason, User should immediately notify VFS Global and ensure appropriate safety and security measures.
Accessing, Reviewing & Modifying Personal and Other Information: User can see, review and change most of their personal information by logging into the site. Generally, VFS Global will not manually modify a user’s personal information because it is very difficult to verify any user’s identity or other details. User must promptly update User’s personal information if it changes or is inaccurate. Once User submits any information, they will be able to change or remove it only up to 48 hours before the time and date of the interview. VFS Global retains personal information of users in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the terms and conditions and take other actions otherwise permitted by law. You consent for VFS to capture audio signals / video images at the Visa Application Centre, transmit and stream the same on real time or quasi real time basis, store and/or make available recordings of such audio signals/video images on CD/DVD format or any other medium to any place whether in India or otherwise in any mode for purposes relating to the visa facilitation process.
Security: User’s information is stored on VFS Global’s servers located in India. VFS Global treats data as an asset that must be protected and uses tools like encryption, passwords, physical security, firewalls, and other security features and measures to protect its website and users personal information against unauthorized disclosure, access, misuse, abuse, hacking etc. However, sometimes third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse a user’s/users’ personal information that they may collect from the website for which VFS shall not be liable.

Therefore, although VFS works very hard to protect users’ privacy, it cannot guarantee User that personal information or private communications will always remain private and secure.
General: The contents of this Privacy Policy may be changed at any time and User will be subject to terms as applicable at the time of usage.


Privacy Policy

Scope

VFS GLOBAL  (hereinafter referred to as 'VFS GLOBAL') is an outsourced partner of Diplomatic Missions across globe, and is authorized to receive applications for various categories of visa, permit and travel document and perform administrative and non-judgmental tasks/functions related to the same, as per the mandate of concerned Diplomatic Missions. By virtue of processing these applications, VFS GLOBAL acts as a data processor and the respective Diplomatic Mission/s are the data controller. This Privacy Policy describes how VFS GLOBAL collects, uses, discloses and manages personal information related to individuals (hereinafter referred to as "Applicant/s") applying for visas and permits, and makes available to relevant authorities for the purpose detailed below.

Purpose of collection, use, disclosure etc. of Personal Information

Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.

Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:

Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
Respond to various inquiries on the visa application submission process in general.
Respond to various inquiries regarding status of application made with VFS GLOBAL;
Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.

Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.

As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.

Inquiry about general visa application process:
Users making inquiries as regards visa application process in general, need not provide any personal information.
Inquiry about status of submitted visa application/s:

Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
Users making inquiries as regards visa application process however should not ask or reveal the passport number or personal information while interacting via email with VFS GLOBAL and/or its third party service providers/ vendors. Instead use of application reference number is recommended. VFS GLOBAL shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the Users/ applicants and VFS GLOBAL will not be in any manner responsible for any events of misuse etc.

For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.

Interview Scheduling:
Certain Diplomatic Missions may require the Applicant's to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.
All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.

Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and Bangalore (India). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London).
This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.

Disclosures of Personal Information:
 
VFS GLOBAL will not trade, rent or sell personal information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein.  Personal Information will be used only for the purposes of providing services and performing its various obligations.

However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.

Service Provider Arrangements: VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s.  Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.

 Cookies
Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the User visits the website/s of VFS GLOBAL. VFS GLOBAL uses cookies to make the website/s simpler to use. VFS GLOBAL cannot identify the User personally from this information.

VFS GLOBAL website offers certain features that are only available through the use of cookies.
The cookies help website users and maintain their signed-in status.
Most cookies are "session cookies," meaning that they are automatically deleted from website user's hard drive at the end of a session when the applicant/user exits the website. However "Persistent cookies" remain in place across multiple visits to our websites.
Applicant/ website user may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.

Once a User accesses the website/s of VFS GLOBAL, User consents to use of cookies by VFS GLOBAL. If User does not agree to use of cookies, User should not use website/s of VFS GLOBAL. If the cookies are disabled, it may impact the User experience on website/s of VFS GLOBAL.

SPAM

VFS GLOBAL does not tolerate spam.
VFS GLOBAL website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS GLOBAL user agreement.
VFS GLOBAL filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
To report any issues related to spam or spoof emails to VFS GLOBAL, please address e-mails to communications@vfsglobal.com.
VFS GLOBAL does not permanently store email messages sent to or by it through various formats. VFS GLOBAL does not rent or sell any email addresses to third parties.
A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS GLOBAL’  website or the contents therein.

Security
VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.

Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport's return to an applicant. 

For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.

VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.

Legal

VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.

Third Party Links

VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate..  These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which Users are recommended to carefully review the same. VFS GLOBAL does not have any control over such third party websites, and therefore shall have no liability or responsibility their personal information practices.

To Personal Information

Please note that disclosure of personal information is voluntary. The Applicants / Users disclosing personal information shall be deemed to have read and understood this Privacy Policy and consents to use and disclosure of the personal information as provided in this Privacy Policy. The Applicants / Users have right to withdraw their consent prior to further disclosure of the personal information by VFS GLOBAL to the Diplomatic Missions / Governments and/ or relevant Visa Offices or other third parties.

Applicant/s have right to their personal information provided by them. Users may request access to their  personal information by writing an email to the Info email ID mentioned on the "Contact Us" page with subject line as "Subject Access Request". This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.

VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.

Changes to This Privacy Policy

Please be advised that the Privacy Policy may be updated from time to time and Users/ Applicants to regularly visit VFS GLOBAL website to access the latest policy statement.

Contact Us

For any questions about this Privacy Policy or the practices described herein, please write to vfsprivacy@vfsglobal.com for more information.

Inquiries

For inquiries as regards Privacy Policy please send e-mail to vfsglobalprivacyofficer@vfsglobal.com